Order Cancellation

Cancellation of Order

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of www.bekan-group.com/shop.

Order Cancellation

Cancellation of the order may be made in the following cases :

Before the order is completed, during the online order process you can at any time press the "Previous Step" button to return to the previous step of the process. In case you have reached the last step, before the final entry of your order, you can press the "cancel" button that will appear in a special window that opens in order to confirm the entry of your order. By "clicking" on this button, the order process is automatically interrupted and you can continue to browse our online store.

If the online order has been completed but the product has not yet been shipped, you can contact our e-shopping Customer Service Department by phone: 2391091287 or by e-mail: bekan3group@gmail.com and one of our associates will take care of the cancellation of your order.

After receiving the product, please contact the e-shopping Customer Service Department by phone: 2391091287 or by e-mail: bekan3group@gmail.com to explain why you wish to cancel the order. One of our associates will assist you immediately and inform you of all your options.

ATTENTION!

In case of payment by credit card, cash is not refunded but the refund is made through the bank to your credit card.

In any case and for all the above cases, the maximum cancellation period cannot be extended beyond twenty (20) calendar days from the date of receipt.

Name	Provider	What it does	Expiry	Allow (Check all)
Cash on Delivery	PrestaShop	Allows you to pay by cash on delivery. Allows you to pay by cash on delivery.	20 days	Allow
Advanced EU Compliance	PrestaShop	This module helps European merchants in getting compliant with applicable e-commerce law. This module helps European merchants in getting compliant with applicable e-commerce law.	20 days	Allow
Advertising block	PrestaShop	Adds an advertisement block to selected sections in PrestaShop. Adds an advertisement block to selected sections in PrestaShop.	20 days	Allow
Date of delivery	PrestaShop	Displays an approximate date of delivery. Displays an approximate date of delivery.	20 days	Allow
Mail alerts	PrestaShop	Sends e-mail notifications to customers and merchants. Sends e-mail notifications to customers and merchants.	20 days	Allow
TBI-Payment	TBI-Bank	It allows you to finance your order through TBI-Bank and pay in installments. It allows you to finance your order through TBI-Bank and pay in installments.	20 days	Allow

Name	Provider	What it does	Expiry	Allow (Check all)
Cart block	PrestaShop	Adds a block containing the customer's shopping cart. Adds a block containing the customer's shopping cart.	20 days	Allow
Categories block	PrestaShop	Adds a block featuring product categories. Adds a block featuring product categories.	20 days	Allow
Currency block	PrestaShop	Adds a block allowing customers to choose their preferred shopping currency. Adds a block allowing customers to choose their preferred shopping currency.	20 days	Allow
Language block	PrestaShop	Adds a block allowing customers to select a language for your stores content. Adds a block allowing customers to select a language for your stores content.	20 days	Allow
My account block for your website	PrestaShop	Displays a block with links relative to user accounts. Displays a block with links relative to user accounts.	20 days	Allow
My account block for your website's footer	PrestaShop	Displays a block with links relative to user accounts. Displays a block with links relative to user accounts.	20 days	Allow
New products block	PrestaShop	Displays a block featuring your store's newest products. Displays a block featuring your store's newest products.	20 days	Allow
Newsletter block	PrestaShop	Adds a block for newsletter subscription. Adds a block for newsletter subscription.	20 days	Allow
Payment logos block	PrestaShop	Adds a block which displays all of your payment logos. Adds a block which displays all of your payment logos.	20 days	Allow
Simple HTML table display	PrestaShop	Allows the statistics system to display data in a grid. Allows the statistics system to display data in a grid.	20 days	Allow
Image slider for your homepage	PrestaShop	Adds an image slider to your homepage. Adds an image slider to your homepage.	20 days	Allow
Featured products on the homepage	PrestaShop	Displays featured products in the central column of your homepage. Displays featured products in the central column of your homepage.	20 days	Allow
Theme configurator	PrestaShop	Configure the main elements of your theme. Configure the main elements of your theme.	20 days	Allow
Merchant Expertise	PrestaShop	Become an e-commerce expert within the blink of an eye Become an e-commerce expert within the blink of an eye	20 days	Allow
Paypal	202 eCommerce	Accepts payments by credit cards (CB, Visa, MasterCard, Amex, Aurore, Cofinoga, 4 stars) with PayPal. Accepts payments by credit cards (CB, Visa, MasterCard, Amex, Aurore, Cofinoga, 4 stars) with PayPal.	20 days	Allow

Name	Provider	What it does	Expiry	Allow (Check all)
Top-sellers block	PrestaShop	Adds a block displaying your store's top-selling products. Adds a block displaying your store's top-selling products.	20 days	Allow
Search engine keywords	PrestaShop	Displays which keywords have led visitors to your website. Displays which keywords have led visitors to your website.	20 days	Allow
Best-selling products	PrestaShop	Adds a list of the best-selling products to the Stats dashboard. Adds a list of the best-selling products to the Stats dashboard.	20 days	Allow
Data mining for statistics	PrestaShop	This module must be enabled if you want to use statistics. This module must be enabled if you want to use statistics.	20 days	Allow

Name	Provider	What it does	Expiry	Allow (Check all)
Social sharing	PrestaShop	Displays social sharing buttons (Twitter, Facebook, Google+ and Pinterest) on every product page. Displays social sharing buttons (Twitter, Facebook, Google+ and Pinterest) on every product page.	20 days	Allow
Banner block	PrestaShop	Displays a banner at the top of the store. Displays a banner at the top of the store.	20 days	Allow
Social networking block	PrestaShop	Allows you to add information about your brand's social networking accounts. Allows you to add information about your brand's social networking accounts.	20 days	Allow
Facebook Like Box block	PrestaShop	Displays a block for subscribing to your Facebook Page. Displays a block for subscribing to your Facebook Page.	20 days	Allow
Email Templates Manager	PrestaShop	This module allows you to manage your email templates. This module allows you to manage your email templates.	20 days	Allow