Personal Data Protection

BEKAN-Group/shop is committed to respecting and protecting your personal data. We understand and take seriously the fact that you are aware and interested in your personal data.

This Privacy Statement describes:

-the personal data that BEKAN-Group collects about you
-how we use and protect your personal data
-The choices you have about the way we use this data.

We recognize that protecting personal data is an ongoing responsibility and therefore, we will update and amend this Statement from time to time. Please visit our website from time to time to ensure that you are aware of and happy with any changes.

1. Who we are

We are "BEKAN Velkopoulos Stefanos" (BEKAN-Group) based in Athira, Pella, VI.PE. Athira. BEKAN-Group is a company that manufactures and sells boilers, pellet-biomass-wood burners and pellet heaters, which has been at the side of Greek consumers since 1981. It has a fast-growing production plant, a specialized B2B department and nationwide customer service. Our aim is to provide excellent and personalized service to our customers, offering complete ideas and solutions around the boiler-burner issue. Our priority is the continuous improvement and development of our products, with our people as our driving force in this process.

2. What personal data do we collect about you?

2.1 Full name / Company name. We collect the names (first name, surname) and surnames of our customers and the names of our customers' contact persons when they express their interest in our services or subscribe to our newsletter or participate in our competitions and promotions or register for our loyalty program.

2.2 Email address. We collect the email address of our customers and contact persons of our customers when they express interest in our services or when they subscribe to our newsletter or participate in our competitions and promotions or register for our loyalty program.

2.3 Postal address. We collect the home or business address of our customers for billing purposes and to send the bill in hard copy by mail.

2.4. Other contact details. We collect other contact information, such as the telephone number of our customers or our customers' contact persons, in order to provide our services better and faster and when they register for our loyalty program.

2.5 Billing Information. We collect customer information that is necessary for billing our services, such as the VAT number and the name of the tax office.

2.6 We try to minimise the risk to your rights and freedoms by not collecting sensitive personal data about you.

3. How do we collect your personal data?

We collect your personal data when you express your interest in our services, when you make purchases from our e-shop, when we provide you with our services, when you visit our website, when you subscribe to our newsletter or when you sign up for our loyalty program. We do not make your personal data available for sale to anyone and only share it with third parties who facilitate the provision of our services to you.

4. How do we use (process) your personal data?

We use your personal data for the following purposes:

4.1 Providing our products and services. We provide our DIY & Home Improvement related products and services either through our e-shop or through our customer service department.

4.2 Marketing and/or promotional activities, such as participation in competitions or emails, SMS, push notifications that we send periodically to those who have subscribed to our newsletter or our rewards program. To the list of persons we send newsletters to, we may also add those who give us their email addresses when contacting us and who indicate that they wish to receive newsletters. Each newsletter gives the recipient the opportunity to indicate that they do not wish to receive any more newsletters from us, and the member can unsubscribe from the loyalty program by sending an email to

5. Legal basis for processing your personal data

5.1 The processing of your personal data carried out for the provision of our products and services to you is based on the conclusion and performance of a contract or - at your request - on preparatory actions for the conclusion and performance of a contract.

5.2 The processing of your personal data carried out for marketing and/or promotional purposes is based on your consent.

5.3 In certain cases, the processing of your personal data is necessary for the purposes of our legitimate interests or for the purposes of complying with national and/or European legislation.

6. Retention period of your personal data

6.1 We retain your personal data for the duration of our business relationship. We retain personal data of our customers and consumers for at least fifteen (15) years in order to be able to fulfill our obligation to maintain accurate records for tax or other administrative authorities.

6.2 We retain the personal data of persons who have subscribed to our newsletters (and/or our promotions) until such persons have indicated to us that they no longer wish to receive newsletters and/or promotional material from us.

6.3 For more information about where and for how long your personal data is kept, please contact us at

7. Guarantees we receive for the protection of your data

When you give us your personal data, we take steps to ensure that it is kept securely. In order to protect your personal data, we take physical, technical and organisational measures to protect it. We update and monitor the security technology we use on an ongoing basis. We restrict access to your personal data to only those employees who need to know that data in order to provide benefits or services to you. In addition, we educate employees on the importance of maintaining the confidentiality and privacy and security of your personal data. Among other things, we have implemented the following technical and organizational measures and procedures to protect your personal data from any loss, alteration, unlawful processing or modification:

-detection and management of security breach incidents
-use of servers located in restricted rooms and subject to regular audits
-use of computer information systems and computer programs installed in a way that minimises the use of personal and/or user authentication data
-adopting individual procedures for the retention of personal data and their secure deletion/destruction
-access to systems and databases on a need-to-know basis.

8. When and how do we transfer your personal data to others?

As part of our activities, we use third party providers who provide services on our behalf, such as transport companies. As such, we may need to share your personal data with them. However, we only share with them the personal data that is necessary for them to provide the services we request of them and we require them to protect your data and not use it for other purposes. The personal data we collect from you is stored in one or more databases hosted on our premises and by third parties located within the European Union. These third parties do not use or have access to your personal data for any purpose other than storage and retrieval at cloud

9. Your rights

You have the right to request access to your personal data that we process. In addition, you have the following rights:

9.1 Right to rectification or erasure (in certain cases) of your personal data.

9.2 Right to restrict processing or object to the processing of your personal data.

9.3 Right (subject to conditions) to receive your personal data in order to use it elsewhere.

9.4 Where we process your personal data on the basis of your consent, you also have the right to withdraw your consent at any time, without affecting the lawfulness of the processing for the period prior to the withdrawal of your consent.

Finally, you have the right to lodge a complaint with the competent Greek independent authority, which is the Hellenic Data Protection Authority (

10. Transfer of personal data outside the EU

The personal data we collect from you is not transferred or processed outside the European Union.

11. Use of cookies

We use cookies (small text files that are stored on your device when you browse the internet) to support our website, to provide our online services and to collect information. Cookies allow us to, among other things, store your preferences and settings, provide advertisements based on your interests and analyse how our website and online services are performing.

To find out more about the cookies we use and to tailor your use to your preferences, visit the relevant link.

12. How to contact us?

You can contact us with any questions about our processing of your personal data or our use of cookies or to exercise your rights by sending an email to You can contact the Data Protection Officer by emailing

13. Publication Information - Changes and Updates

This Statement was last updated on 01/12/2019.

We reserve the right to amend and update this Statement at any time, for any reason, without notice to you, other than by posting the updated Statement on our website. We may send periodic emails to remind you of changes and updates to this Statement, but you should check our website frequently to keep up to date with the current and applicable Privacy Statement.