Before you enter the online store and browse our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store www.bekan-group.com/shop.
www.bekan-group.com/shop reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store without prior notice, informing visitors by posting the new terms and conditions on the website of this online store. It is clarified that the change of terms and conditions does not apply to orders that you have already placed.
INFORMATION & PRODUCTS PROVIDED
www.bekan-group.com/shop is committed to the quality, completeness and validity of the information provided on the website www.bekan-group.com/shop, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally, including descriptions, photographs (color rendering, etc.) and product prices, or interruptions of the website due to force majeure, without being committed to the availability of products. The company, in the context of good faith, is not responsible and is not bound for errors due to an oversight in the entry of electronic data in the store.
LIMITATION OF LIABILITY
www.bekan-group.com/shop can provide no guarantee as to the availability of the products posted on its website. However, it undertakes to inform customers in a timely manner of unavailability in case they express interest in ordering an unavailable product.
www.bekan-group.com/shop is not liable to customers/users for any damages that may arise from the execution or non-execution of their order (except in the cases of paragraph 10. "Return - Replacement of Products").
It also reserves the right to the time of delivery of goods in cases of force majeure.
The online store www.bekan-group.com/shop provides the content (information, names, names, photos, illustrations, etc.), products and services available through the website "as is".
Under no circumstances will the online store www.bekan-group.com/shop be liable for any legal or civil and/or criminal claims or for any damage (positive, special or consequential, which is indicative and not limited, disjunctive and/or cumulative loss of profits, data, lost profits, monetary compensation, etc.) from visitors to the website or third parties for reasons related to the operation or not and/or the use of the website and/or the inability to provide services and/or information available from the website and/or accidental loss of data, loss of profit, loss of data, loss of earnings, loss of profit, monetary compensation, etc.) from visitors to the website or third parties.
INTELLECTUAL PROPERTY RIGHTS
This website is the official online store of BEKAN-Group Shop. Apart from the expressly mentioned exceptions (copyright of third parties, partners and suppliers), all the content of the website, including images, texts and audiovisual material, graphics, photographs, drawings, texts, services and products provided are the intellectual property of BEKAN-Group Shop and are protected according to the relevant provisions of Greek law, European law and international conventions.
Any copying, reproduction, processing, resale or misleading the public about the actual provider of the Content of the website is prohibited. Any reproduction, re-publication, uploading, announcement, dissemination or transmission or any other use of the Content in any manner or means for commercial or other purposes is permitted only with the prior written permission of BEKAN-Group Shop.
The names, images, logos, distinctive features, texts and audiovisual material representing BEKAN-Group Shop and/or its online store www.bekan-groupcom/shop and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinctive features of BEKAN-Group Shop and/or www.bekan-group.com/shop and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property. In any case, their appearance and display on the website www.bekan-group.com and in the online shop www.bekan-group.com/shop should not in any way be understood as a transfer or assignment of a license or right to use them.
Users of the www.bekan-group.com/shop website agree that they will not use the www.bekan-group.com/shop website to send, publish, e-mail or otherwise transmit any content that is illegal, harmful, threatening, abusive, defamatory or in violation of someone else's privacy.
In addition, individuals accept that the products they order through the www.bekan-group.com/shop online store are intended for personal use.
BEKAN-Group Shop recognizes the importance of the issue of security of your Personal Data as well as your online transactions and takes all necessary measures, using the most modern and advanced methods, to ensure maximum security. All information related to your Personal Information and your transactions is secure and confidential. The security of the www.bekan-group.com/shop Online Store is achieved by the following methods:
The codes used to identify you are two: the Login Code (e-mail as username) and the Personal Secret Security Code (password), which each time you enter them provide you with access to your personal information in complete security.
You are given the opportunity to change your Personal Secret Password as often as you wish. The only person who has access to your information is you through the above passwords and you are solely responsible for maintaining its secrecy and concealment from third parties. In case of loss or leakage you must immediately notify us, otherwise the online store of BEKAN-Group Shopis not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password regularly and avoid using the same and easily traceable passwords (e.g. date of birth).
If there is no activity for a few minutes there is an automatic logout from the BEKAN-Group Shop member area.
PRIVACY OF TRANSACTIONS
The observance of confidentiality is considered self-evident. The same basic principles that govern classical transactions in a physical store apply in the case of the online shop. All information transmitted by the user/member to www.bekan-group.com/shop is confidential and BEKAN-Group Shop has taken all necessary measures to ensure that it is used only to the extent necessary in the context of the services provided. Some of the measures taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests.
BEKAN-Group Shop does not disclose customer and transaction information unless it has written authorization from you or it is required by a court order or decision of another public authority.
In the event that BEKAN-Group Shop uses third parties to support its systems, it shall ensure that confidentiality is guaranteed.
You may request any data held about you and the correction of such data if you can document the existence of an error.
For your own safety, you should also treat all information provided through the service as confidential and proprietary and not make any disclosure to third parties.
You will only receive informational Newsletters if you opt-in and indicate your preference during your membership registration at www.bekan-group.com/shop.
In any case, the BEKAN-Group Shop online store in no way discloses or makes public your personal data and information that you entrust to us. The personal data which you make available to us by registering as a member are used exclusively for the execution of your transactions. All information is encrypted and stored in complete security.
PROTECTION OF PERSONAL DATA
BEKAN-Group Shop recognizes how important it is to protect the personal data of the users of its website.
During your visit to www.bekan-group.com/shop and in order to order products, but also to ensure that we can contact you in order to inform you about new products, you may be asked to provide personal data (name, profession, e-mail address, date of birth, etc.). Also, the www.bekan-group.com/shop online store operates in accordance with the current Greek and EU legislation in force and uses all necessary measures for the security of your personal data.
Detailed information on the protection of your personal data and your rights is available in our Privacy Notice.
If you are under the age of 16, before deciding whether or not to accept these terms and conditions you should review them with your parent or guardian and ensure that both you and your parent or guardian fully understand them. Acceptance of the terms and conditions by your parent or guardian will be taken to mean that they are consenting to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you are providing your consent to these terms and conditions on their behalf.
www.bekan-group.com/shop uses cookie technology to improve and facilitate your visit to its website. Cookies are sent to your computer and identify you as a specific user, storing your personal preferences and technical information.
The above terms and conditions as well as any modification, change or alteration thereof are governed and supplemented by Greek law, European Union law and relevant international treaties. If any provision of the above terms and conditions becomes contrary to the law, it shall automatically cease to be valid and shall be removed from the present without in any way affecting the validity of the other terms and conditions. The present is a comprehensive agreement between the website www.bekan-group.com and the visitor of its pages and services and is not binding only to them. No modification of these terms will be taken into account and will not form part of this agreement unless it has been expressed in writing and incorporated into it. For disputes of a legal nature, the courts of the Pella Prefecture for our corporate headquarters are responsible.
ELECTRONIC DISPUTE RESOLUTION
As of 15/02/2016, Directive 2013/11/EC was harmonized in Greek legislation (by means of Directive 70330/2015), which provides for the possibility for both consumers and traders to resolve consumer disputes electronically through the European Commission's Online Dispute Resolution (ODR) platform.
This is a mechanism for alternative dispute resolution through certified Alternative Dispute Resolution (ADR) providers who undertake to settle consumer and supplier disputes online, quickly and at low (compared to courts) cost.
In this context, the European Alternative Dispute Resolution Body (http://ec.europa.eu/consumers/odr) is the hub for managing the claims of consumers for dispatch to suppliers. Suppliers then propose the relevant ADR entities to resolve the dispute.
The process is easy, completed electronically and is available in all EU countries.
If a consumer has any problem with a purchase made from the Online Shop and resides in the EU, they can use the following website https://webgate.ec.europa.eu/odr/main/?event=main.home.show to settle the dispute out of court. The certified Alternative Dispute Resolution (ADR) Body for this purpose is. Alexandras 144, P.C. 11 471, Athens, +30 2106460284 +30 2106460784, firstname.lastname@example.org and the consumer can be contacted in order to be guided throughout the procedure of submission and handling of any complaint.
In accordance with Directive 2013/11/EC, which was incorporated in Greece with the KYA 70330/2015, the possibility of electronic resolution of consumer complaints is now provided for.
disputes with the Alternative Dispute Resolution (ADR) procedure throughout the European Union.
If the customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any
problem with a purchase made from our Website, he can initiate the ADR procedure through the single pan-European platform for online Dispute Resolution (EDR platform) available at