Purchase of Products

Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the online store of www.bekan-group.com/shop.

Purchase of Products

In our online shop you can find representative heating products of BEKAN-Group Shop.

To make your search easier, we have divided our products into central categories. All categories are developed in a subcategory tree. Our goal is to get you to the final product with the fewest possible clicks.

In case you are looking for something specific, use the "search", which will take you straight to your specific selection or select one of the filters on the left hand side of each category (if you are using a computer) or the "catalogue" section if you are using a tablet/mobile phone.

BEKAN-Group Shop makes every effort to provide high quality services but nevertheless is not responsible for any errors in prices and product features and cannot guarantee that there will be no interruptions in the operation of the website or "human" errors when updating/recording the price of a product. For the safety and efficiency of your shopping, we invite you if you find that a product is offered at an unusually low or high price compared to its market value, before proceeding with the order, to contact us.

We also recommend that before you make purchases from our online store, you visit the sections of the terms of use, where you will find useful information about the process and how to purchase products.
When you place your order you will receive an automated e-mail which will indicate the details of your order.

During the progress of your order you can visit the "My Orders" section of our website to be informed about the progress of your order. The stages of order progress are as follows:

"New": your order has been received by a partner of our company who checks it for correctness.

"In progress": your order is in the process of being collected in our warehouse.

"Dispatched": the products of the order have been collected and are ready to be shipped to your location.

"Delivered": the products of the order have been delivered to your site or to the agency of your choice.

"Not delivered": the products of the order could not be delivered to your site or to the agency of your choice. You will be contacted by the Customer Service Department of the online store.

"Cancelled": your order has been cancelled by the warehouse, usually after consultation with you.

"Payment Rejected": your card has not been accepted and your order cannot be paid for by credit card.

In case your order is pending, you will be sent a corresponding e-mail. Alternatively, we will contact you at the telephone numbers you have indicated during registration or when you place your order on our website.

In the event that you do not receive a relevant e-mail confirmation of your order or notification of us by telephone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have provided. BEKAN-Group Shop is not responsible in case you have entered your contact details incorrectly, so that it is not possible for us to communicate with you.